When you visit coffeemoment.co.za, our commitment to you as our valued customer is to provide an exciting shopping experience, as well as the elevated level of personal service that is synonymous with Coffee Moment. In order to do so, we may obtain information about you so that we may provide you with all of the wonderful benefits that coffeemoment.co.za offers. Because we respect your privacy, we always handle this information in a safe and responsible manner. So that you may make the most of your shopping experience, we learn about the products and services that are of interest to you when you visit coffeemoment.co.za. In turn, we may from time to time provide you with information related to those products and services. When you provide Coffee Moments with information, it is safely stored. Coffee Moments does not share or sell your personal information with any outside companies. Coffee Moment may responsibly share some information with other members of our Coffee Moments family of companies and with outside companies that we ask to perform services for us, such as maintaining a database of customer information or preparing and distributing e-mail messages to our customers. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in the agreements for our purposes.
We want your Coffee Moments online shopping experiences to be safe and secure. Therefore, Coffee Moments has invested in state-of-the-art technologies that enable us to provide the highest level of safety surrounding your personal information as you shop with us online. We utilize Secure Socket Layer (SSL) technology to encrypt the data you provide to us while online placing an order. We are a certified Thawte client and we subscribe to services to verify for our customers that our online shopping process is secure and safe. Your information is secured through Thawte.
Some computers may not be able to “communicate” with our secure server. If you experience any difficulty, please feel free to call our Customer Service on +27 (0) 861 335 765 to place your order.
Criteria to return and/or exchange an item:
- Return must be within 7 daysof item being delivered
- The item is in a re-sellable condition
- The item being returned qualifies for return
- The item is in its original packaging, with labels attached
- We will only exchange your returned item
- If we do not have the same item in stock, you may choose another item to the same value
- If your product was damaged
- If your product is not resalable
Coffeemoment.co.za is happy to guarantee all of its coffee brands.
If you’re not completely satisfied with your online purchase, return it to us for a prompt exchange. We do not carry any liability for postage, this would be paid by you as our customer if we need to courier it to you.
Please note that all return items must be returned within 30 days of the purchase date.
We look forward to serving you in the future!
The Coffee Moments Team